1. Introduction

TIN Solutions (Pty) Ltd ("TIN Solutions", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy informs you how we collect, use, store, and safeguard your personal information when you visit our website, register on our Client Portal at portal.tinsolutions.co.za, or utilize our hosting, domain, business email, VoIP, and digital services.

2. Information We Collect

We process personal information that is adequate, relevant, and limited to what is necessary for our contractual relationship and service delivery:

• Account & Identification Data: Full name, company name, identity or registration number, tax number, physical address, and contact details.
• Contact Data: Primary email address, mobile telephone number, and alternative contact numbers.
• Financial & Transactional Data: Invoices, payment history, proof of payments, and transaction identifiers. (We do not store full credit card numbers on our servers; card payments are tokenized securely through verified payment gateways).
• Technical Data: IP addresses, browser types, session timestamps, and device parameters collected automatically for security logging and fraud prevention.

3. How We Use Your Information

Personal information is processed strictly for legitimate business and contractual purposes:

• To provision, manage, and maintain your web hosting, domain names, email accounts, and VoIP services.
• To generate and deliver invoices, process recurring subscriptions, and confirm payments.
• To communicate vital service alerts, maintenance notices, and security advisories via email and authorized WhatsApp notifications.
• To provide customer support and troubleshoot technical inquiries.
• To comply with statutory legal requirements under South African law (e.g. VAT Act, Companies Act, RICA).

4. Data Security & Storage

TIN Solutions employs robust technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure. All web traffic is encrypted using modern TLS (HTTPS), sensitive passwords are cryptographic hashes, and database servers are protected by multi-tier perimeter firewalls.

5. Your Data Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access: Request confirmation and copies of personal records held about you.
• Correction: Request the correction or updating of inaccurate or outdated personal information via your Client Portal profile.
• Deletion: Request the deletion or destruction of personal data that is no longer required for contractual or statutory purposes.
• Objection: Object on reasonable grounds to the processing of your personal information, subject to statutory constraints.
• Complaints: Lodge a complaint with the South African Information Regulator if you believe your rights have been infringed.

6. Contacting the Information Officer

If you have any questions, requests, or concerns regarding your privacy or this policy, please contact our designated Information Officer: