1. Agreement to Terms

By registering for an account, ordering services, or accessing the client portal at portal.tinsolutions.co.za, you ("the Client") agree to be legally bound by these Terms of Service. If you are registering on behalf of a company or legal entity, you warrant that you have full legal authority to bind that entity.

2. Service Provision & Hosting

TIN Solutions provides web hosting, domain name registrations, business email, cloud VoIP telephony, and enterprise digital solutions. We strive to maintain continuous service availability with a 99.9% network uptime target, excluding scheduled maintenance announced in advance.

3. Billing, Invoices & Payment Terms

Services are billed in advance on a recurring monthly or annual basis. Invoices are issued prior to the renewal date and must be settled by the due date indicated. Accepted payment methods include Instant EFT, Credit Card, and direct bank transfer with payment reference. In the event of non-payment, automated reminder notices are dispatched, and services may be suspended in accordance with our escalation schedule.

4. Domain Names & DNS

Domain name registrations and renewals are subject to the policies of the relevant domain registries (such as ZACR for .co.za domains and ICANN for international TLDs). The Client is responsible for maintaining current and accurate registrant contact information and ensuring timely renewal payments to prevent domain redemption or deletion.

5. Acceptable Use & Security

Clients may not use TIN Solutions infrastructure for sending unsolicited bulk email (SPAM), distributing malicious software, hosting illegal content under South African law, executing network attacks, or infringing on intellectual property. Violations will result in immediate suspension and notification to law enforcement where required by law.

6. Data Protection & Privacy

TIN Solutions complies with the Protection of Personal Information Act (POPIA) and takes rigorous measures to safeguard client data. Personal information collected during account registration is utilized exclusively for service delivery, billing, technical notifications, and statutory compliance.

7. Support & Inquiries

For support, billing inquiries, or legal notices, please contact us via:

• Telephone Desk: 087 265 2842
• Support Portal: Open a Support Ticket
• Email: support@tinsolutions.co.za / legal@tinsolutions.co.za